Instructions-Verizon of DE, MD, NJ, PA, VA, WV or DC If a heading is provided that is not acceptable for the directory, the CLEC will be notified, and a new heading selected.īelow are links to the heading files for Verizon East and instructions for use of these files.ĭelaware, Maryland, New Jersey, Pennsylvania, Virginia, West Virginia & District of Columbia, Verizon Information Services edits at the directory level for yellow page headings. Population of this information on orders for new business listings is very important. Yellow Page Headings are used to determine where business customers' listing will appear in the Yellow Pages directory. Additionally, you may want to file a complaint against the firm with the Federal Trade Commission at as well as the Better Business Bureau at You may also file a complaint with the Florida Department of Agriculture and Consumer Services, which acts as the State's consumer complaint clearinghouse, at Wholesale \ Doing Business \ Ordering Local Services \ Directory Listing
You may file a complaint against a yellow pages directory firm with the Attorney General’s Office online at or by phone toll-free at 1-866-9-NO-SCAM. Call the Attorney General’s Office in the state in which the firm is located to find out if there are any consumer complaints against the firm. Research the company online and contact the Better Business Bureau at to determine what others have said about the firm. Investigate the company.īefore making any commitments, investigate the firm. Remember: Directories given exclusively to consumers who purchase advertisements, and statewide directories may be of little or no use. Call the local Yellow Pages to learn if they are associated with the company sending the invoice.Where will the directory be distributed?.Are the directories free? If not, how much do they cost?.Who will be receiving copies of the directory?.To avoid scams, obtain the following information about the company before responding: YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER. The United States Postal Department requires the following disclaimer to be on all solicitations, so consumers should look for it on the “invoice:” If it is a solicitation, the consumer has no obligations.
Ask yourself, “Is this a solicitation or an invoice?” Please note courts have ruled that any business can use the “walking fingers” logo and the “Yellow Pages” term. Read the invoice carefully, including the terms and conditions and fine print. “THIS IS NOT A BILL” may appear on the invoice, but returning it may commit the consumer to a future bill. This is a deceptive technique used to trick the consumer into thinking there is an established relationship. Most invoices contain the popular “walking fingers” logo and the name “Yellow Pages.” They will often include the consumer’s phone number, an account representative’s name and a request to fix any incorrect information. Before you pay an invoice for a Yellow Page Directory advertisement, familiarize yourself with the following: Why are the invoices confusing? Many directories do not get published at all. The invoices are usually sent by out-of-state companies that publish a directory that contains a limited number of businesses and has limited availability to consumers. Small businesses all over the nation are receiving solicitations that appear to be invoices from the local Yellow Page Directory.
#YELLOW PAGES CONTACT NUMBER HOW TO#
How to Protect Yourself: Yellow Pages Invoice Scam Source: Florida Attorney General's Office
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